Refund Policy

Return Policy

RTM Supplies will accept return of products within 15 days of ship date from our warehouse.

All product returns must be accompanied by a RTM Supplies RMA document - with the RMA number clearly visible on the outside of the package. Please ship to:

 Returns Department

RTM Supplies

32531 Mound Road,

Warren, MI 48092 USA

 Additional product returned but not authorized on the RMA document will not be accepted as a return or reimbursed. The product will be returned to the customer at the customer’s expense and shall not be reimbursed or credited. Returns must be sent via traceable carrier for validation of receipt of goods  and for insurance compliance.

 All returns will be processed in a timely manner and credits will be applied  to your account. Please note:

 

  • ALL product returned will be assessed a 25% restocking fee, unless the return is the result of an error made by

RTM Supplies.

  • If the manufacturer assesses a fee exceeding 25%, the customer will be assessed the difference in addition to the

RTM Supplies restocking fee accordingly.

  • All freight charges assessed to the return are the responsibility of the customer and will not be reimbursed by

RTM Supplies unless the return is a result of an error made by RTM Supplies. Freight for a return of a defective product will not be reimbursed by RTM Supplies.

 

RTM Supplies will not accept return of or issue credit for the following items (including, but not limited to):

  • Firearms
  • Body Armor
  • CBD Oil
  • Defense/Pepper Spray
  • Items that are labeled ‘Discontinued’ by Kroll International, LLC-regardless of disposition by the manufacturer
  • Undergarments (including but not limited to: underwear, socks, t-shirts, base layers)
  • Batteries
  • Gloves
  • Personal Communications Products (Including Code Red Headsets Products)
  • Headwear
  • All PDU Apparel (Professional Dress Uniform)
  • Firearms Component Kits and Parts
  • Ammunition
  • Product with retail price marking of any type
  • Opened packages or packages showing evidence of tampering
  • Product not in original packaging, including case pack goods
  • Forensic testing supplies, equipment or drug and or alcohol testing kits
  • First aid or trauma treatment products
  • Worn or shopworn products
  • Any special order products (including but not limited to): specific apparel fits, vehicular modification or customization products, special sidearm holsters or carriers, any apparel with custom embellishment, any hard goods requiring special embellishment, any product purchased for fulfillment of agency purchase order.

 

 

Any item returned not in accordance with this written policy will not be accepted as a return or reimbursed and will be returned to the customer at the customer’s expense.